Frequently Asked Questions

For items purchased on the website, the average delivery time will be estimated between 2-4 working days unless stated on the individual product; this excludes bank holidays. However, after your order is placed online you will receive a further email acknowledgment of your order with a confirmed ship date.

If you order via phone or email, lead times will be supplied on order acknowledgment.

Online orders

Yes, for all items purchased online and shipped within the UK shipping is free.

Other orders

All orders made via phone or email are free with the exceptions of sensitive goods such as ShockWatch Labels and heavy items such as ShockTrak.

Email support for technical queries, email accounts for invoices and related questions, and email sales to make an order or check prices.

Shock, temperature, humidity, tilt/roll, and vibration. We offer a range of alternative measurement solutions at The IMC Group which you can find at www.the-imcgroup.com or contact us for more details.

We guarantee our products against defects of materials or workmanship for a period of 2 years, commencing on the date on which the goods are dispatched. We offer the option to extend your warranty, please contact us for more information on this.

Call +44 (0) 1462 688 078 or email support. We aim to respond to all queries within 1 working day.

It is not essential that the ShockLog device is mounted at a 90° angle however, it MUST be taken into consideration when analysing the event data.

Damage deterrence is all about being proactive and assertive. While it may be impossible to prevent damage altogether when your product is out of your hands, establishing a recognisable visual deterrent to mishandling is the next-best option. In a globalised age of increasing competition, razor-thin margins, and multimodal transportation, adopting a damage deterrence policy isn't just an option, it's a must-have.

ShockWatch shock indicator labels are the cheapest way to detect mishandling during transit. They can record impacts over 5 different thresholds; 25g. 37g, 50g, 75g and 100g. Their bold colours warn handlers that special handling is required. They are ideal for attaching to lighter shipments where batches of small, relatively low-cost items are being transported, like boxes of wine glasses.

Indicators, such as the ShockWatch 2's and TiltWatch indicators are still low-cost but a more sensitive and versatile monitoring solution compared to the labels. They can measure a range of parameters including tilt, and temperature and are armed before use.

The ShockLog 298 data logger ensures your goods are monitored throughout transit and provides a detailed report of activity from the journey. It makes it possible to monitor relative humidity as well as shock and vibration.

Excessive levels of shock and vibration can damage a surprisingly wide range of equipment, especially during transit. Having invested in your product's development and production, ensuring the highest possible quality, it's well worth monitoring its passage through the supply chain rather than leaving it to chance that it will arrive safely. Damage is not always visibly obvious and your reputation as a quality manufacturer can be adversely affected.

Without appropriate monitoring, you many never know until the product fails in service, which leads to the inconvenience and expense related to producing a replacement.

An indicator provides evidence that a certain limit has been exceeded, whether temperature, shock or another parameter, but does not provide information on when the safe level was exceeded, or if it was exceeded more than once.

Recorders are more sophisticated, and save information on inappropriate conditions for download and analysis later. Recorders can also be used with a radio transmitter to alert users that their thresholds have been exceeded.

All three series are built from the same robust materials and contain the same high-performance piezo accelerometers. Which one you choose depends on the level of customisability and data complexity you require.

The ShockLog 208 offers users an entry-level impact recorder that provides the ability to create journey profiles without the capability to record detailed event gaps.

  • Factory defined g ranges of 10,30 and 100g
  • Up to 12 months continuous monitoring from 1 x AA battery
  • Rugged aluminium IP67 housing

The ShockLog 248 series allows users to programme their own wake-up and alarm levels and frequency of data collection, in addition to the capabilities offered by the 208 series.

  • Factory defined g ranges of 10, 30 & 100g
  • Factory defined frequency filters 40, 90 & 250Hz
  • Up to 12 months continuous monitoring from 1 x AA battery
  • Rugged aluminium IP67 housing
  • Up to 128 events, 1st and the 14 most significant with detailed graphs

The ShockLog 298 series offers users the highest level of functionality and flexibility, including:

  • User selectable g or velocity ranges up to 200g or 200 cm/s
  • User selectable frequency filters up to 250Hz
  • Up to 18 months continuous monitoring from 2 x AA batteries
  • Rugged aluminium IP67 housing
  • Up to 870 events, all with detailed graphs

You only need to know two things to select the right ShockWatch label: the size of your shipment cubic metres (height x width x depth) and its weight. Read our blog post on 'Which ShockWatch Label will work best for me?' which includes a selection guide which you can use as a starting point. Contact a representative to ensure you are using the best product for what you need.

'Tilt' refers to front-to-back movement and 'roll' refers to left-to-right movement. Monitoring tilt and roll is essential when shipping or storing goods that must remain upright, from washing machines to wind turbine blades.

The G-View is primarily designed for users who only need to monitor shock and vibration events. The ShockLog is also used to monitor shock and vibration events however users can also opt to monitor levels of relative humidity, temperature, dew point and tilt & roll.

The G-View is about a third as big as a ShockLog, and weighing in at just 80g, it is just a fifth as heavy. The ShockLog also has a longer battery life compared to the G-View.

The ShockLog series is generally for companies operating in highly regulated, compliance-led industries. The more limited functionality of the G-View makes it affordable to use each device just once, although it's robust enough to be reused hundreds of time.

 

 

The Global Positioning System (GPS) is a space-based satellite navigation system that provides location and time information in all weather, anywhere on or near the Earth, where there is an unobstructed line of sight to four or more GPS satellite.  It is freely accessible to anyone with a GPS receiver.

The ShockLog data recorder is generally mounted on the side of the end of the transformer for monitoring potential shocks during transportation. Where there is a requirement to collect GPS positioning data during the journey the optimum mounting position for recording impacts is not ideal for receiving reliable GPS signals, so we offer a remote magnetic antenna which can be positioned on top of the shipment.

The remote GPS antenna features a 3-metre lead to connect it to the ShockLog GPS connector. When selecting a suitable position for the antenna it should be noted that the antenna should have an unrestricted view of the sky.